WHO WE ARE?
South Valley Services (SVS) is a non-profit organization whose mission is to provide options to anyone who has experienced domestic violence. We provide counseling, case management, prevention, and shelter to help individuals and families build lives free from violence. Our programs aim to empower individuals to recognize their self-worth and develop the necessary skills to reach their full potential. SVS believes advocacy, prevention, and safety are the primary tools in eliminating domestic violence. To achieve this goal, SVS groups these three strategies into the following service areas:
- The Sanctuary: provides shelter for women, men, and children seeking a safe place away from domestic violence
- Community Resource Centers (CRCs): provide case management and supportive services from community-based locations to make accessing services more attainable
- Prevention and Education informs and educates the public regarding domestic violence and how to recognize, respond, and refer individuals who need services
Equal Employment Opportunity
SVS is an equal opportunity employer. We will extend opportunities to all individuals with-out regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms SVS’s commitment to principles of fair employment and the elimination of all discriminatory practices.
Shelter Advocates are responsible for assisting, advocating on behalf of and providing for the needs of shelter residents. Implements strategies to ensure for the safety and security of shelter residents. Provides a supportive and compassionate environment for shelter residents. Provides a positive connection between the community and the shelter.
Job Title: VICTIM ADVOCATE
Duties:
1. Assume responsibility for meeting the needs of shelter residents.
2. Provide information and answer questions for residents.
3. Provide needed items to clients when requested and communicate unfulfilled requests to management.
4. Become familiar with clients’ needs by reading files, logs, and notes.
5. Respond to clients’ needs in a helpful and courteous manner.
6. Actively listen to clients, show empathy, and provide encouragement and support.
7. Ensure sleeping rooms are clean, stocked, prepared and ready for new residents when vacant.
8. Assume responsibility for the operation of the 24-hour hotline.
9. Courteously answer all incoming phone calls.
10. Prepare, record, and files hotline information when received.
11. Approve new shelter residents per established guidelines.
12. Maintain ready supply of intake files for new clients.
13. Complete intake of new residents when they arrive per established guidelines.
14. Properly record, copy, file and distribute new client information.
15. Assume responsibility for the upkeep and maintenance of the shelter.
16. Assist, support and encourage client’s completion of daily chores.
17. Ensure safety, sanitation and health regulations are adhered to at all times.
18. Ensure completion of assigned tasks and duties.
19. Ensure walkways are clean and safe in inclement weather.
20. Ensure general use areas are stocked and supplies are readily available for resident’s use.
21. Ensure all areas of the shelter and business areas are clean and sanitary.
22. Record, mark, and stock perishable food items as received.
23. Maintain organization and cleanliness of all storage areas and rotates stock as designated by procedures or as assigned.
24. Attending all monthly staff meetings, training, and other mandatory meetings.
25. Assist with special projects and events.
26. Update room list and chore list daily.
27. Keep current on shelter policies and procedures.
28. Participate or provide community education programs.
29. Model appropriate professional boundaries with clients, staff, vendors, volunteers and donors.
Classification: Permanent Part-time (Non-exempt, 8 hours)
Salary/Pay Rate/Benefits:
- Base starting wage for this position: $16/hour
- Paid time off
- Language differentials available
- Weekend and graveyard Differential
Schedule: Discuss shifts needed with Shelter Director
Qualifications:
- Excellent customer service and public relations skills.
- Understanding of the definition, dynamics and cause of domestic violence.
- Strong communication and problem-solving skills.
- Able to coordinate well with others, and work effectively with a variety of people. Professional and reliable.
- Bilingual, Spanish is preferred
Education/Experience:
- Experience working with people, preferably in a human service field.
Reporting Relationships:
- Directly reports to the Shelter Director.
